FAQ
Quick answers to your questions about procurement, logistics, payments, and more.
MOQ and Sampling
MOQ varies by product category. General merchandise typically ranges from 500 to 1000 pieces per style, small appliances from 200 to 500 units, and hardware tools from 300 to 800 pieces. Refer to the product detail page for specific MOQs; bulk orders are negotiable.
We offer sample services. Standard samples ship within 3-5 business days; custom prototypes take 7-15 business days. Sample fees are deductible from your order upon placement.
Sample fees are charged at the unit price of each product. Some products offer free samples (shipping costs borne by the customer). Sample fees can be fully deducted from future orders once a minimum order value is reached.
Yiwu Procurement Process
Procurement Process: 1) Submit inquiry → 2) Sales representative responds with quote within 24 hours → 3) Confirm sample → 4) Sign contract and pay deposit → 5) Production and quality inspection → 6) Arrange logistics and shipment → 7) Pay balance → 8) Receive documents.
Yes, we offer professional inspection services. Each batch undergoes 3 inspection steps with a pass rate of over 99.5%. Customers may also commission third-party inspection agencies (e.g., SGS, BV) for product verification.
Mixed container loading supported. We'll help optimize your packing plan to maximize space utilization and reduce logistics costs.
Payment & Billing
We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), Alibaba Trade Assurance orders, Western Union, and PayPal. For large orders, we recommend using T/T or L/C.
Standard payment terms are 30% deposit + 70% balance (paid before shipment). L/C customers follow the L/C terms.
Quote validity is typically 15-30 days. Settlement uses the quoted exchange rate within this period; orders exceeding it will be re-quoted at the current rate.
Logistics & Transportation
Offer multiple solutions including Full Container Load (FCL), Less than Container Load (LCL) sea freight, air freight, and international express services (DHL/FedEx/UPS). Sea FCL takes approximately 30-40 days; air freight takes approximately 7-10 days.
We offer CIF (Cost, Insurance, and Freight) and DDP (Delivered Duty Paid) Incoterms. The DDP service includes customs clearance in Brazil and inland delivery.
After shipment, we'll provide the Bill of Lading (B/L) number and tracking link. You can check real-time status on the "Order Status" page using your order or B/L number.
Qualifications & Certifications
We can assist with Brazil import certifications such as INMETRO, ANATEL, and ANVISA based on product category. Please contact our sales representative for specific requirements.
We can provide a Certificate of Origin (CO) and a Form S preferential Certificate of Origin under the China-Pakistan Free Trade Agreement to help customers enjoy tariff benefits.
All partner factories are certified under ISO9001 quality management systems, with some also holding international certifications such as CE, FDA, and BSCI.